Our Privacy Principles: Ferstman Law Office ("we", "us" or "our") is in the business of delivering legal services (the "Services"). In the course of providing its Services, and in its related business activities, we often collect personal information about our clients. This policy outlines our policies and procedures regarding our collection, use, retention and disclosure of such personal information. The policy may be changed from time to time.

Our privacy principles only apply to personal information about identifiable individuals. They do not apply to business information. For example, "personal information" does not include the name, title, business address or telephone number of an employee of an organization. In the context of this policy, the term "client" includes all current, former and prospective clients.

Why We Collect Personal Information: We collect personal information for three reasons, namely, to assist in determining which Services best suit each client, to communicate with our clients regarding the Services, and to actually provide the Services. We also collect personal information when a person provides it to receive information they have requested. We would rarely collect personal information of a client without the express consent of that client, but such a situation might occur in an emergency or where we reasonably believe that the client would consent if asked and it is impossible or impractical to obtain their consent.

We may also collect personal information for reasons related but secondary to our primary purposes, for example, to conduct background checks; to invoice clients for Services; to process credit card payments or collect unpaid accounts; to tell clients about new Services or special events or opportunities; or to review delivery of the Services to maintain quality control.

How We Collect Personal Information: We only collect personal information that is reasonably necessary for the stated purposes, and only by lawful means. In almost all cases, and whenever possible, we collect a client's information directly from that client.

How We Use Personal Information: We use personal information: to provide our Services; for billing, record-keeping and client contact; to assess the credit of new clients; for audit purposes; for account collection purposes; to manage and develop our business; to learn about the needs of current and potential clients, to develop and offer services tailored to those needs and to communicate with those clients regarding current and future services; and to follow up on client comments and suggestions.

Disclosure of Personal Information: Under normal circumstances, we only disclose personal information for purposes directly related to the provision of Services to the client, or with the express consent of such client, or if required by law.

Consent to Collection, Use and Disclosure: We may obtain a client's consent to the collection, use and disclosure of his or her information either expressly, for stated purposes, or impliedly, as when the purposes are indicated by the relevant circumstances. Any such consent may be withdrawn or amended by contacting us, subject to any legal or contractual restrictions and upon reasonable notice.

Retention and Destruction of Personal Information: We retain a client's personal information for at least seven years after their last contact with us. This ensures our ability to answer the client's questions about the Services previously provided. Inactive client files are destroyed after seven years. Personal information in paper files will generally be shredded, while electronic information will be deleted from electronic files where it is stored. When the hardware itself is discarded, the hard drive will be physically destroyed.

Updating Information; Correcting Errors: Since we use a client's personal information to provide the Services to him or her, it is important that such information be accurate, complete and up-to-date. If your personal information in our files changes, or is otherwise inaccurate, incomplete or out-to-date, please inform us so that we can make any necessary changes.

Security of Personal Information Secure: We use security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information. These measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information, and will involve, as applicable, physical, organizational and electronic security measures. Third party service providers to whom personal information is transferred are required to provide security for such personal information that meets standards established by us. Clients should be aware that we cannot ensure the security of personal information transmitted by regular email, which is not a fully secure medium.

Accessing Your Personal Information: We will respond promptly to your request for access to your personal information in our files. We won't charge for answering such requests, unless you request copies of records or your request involves retrieval costs. We will advise you of the cost, if any, prior to the retrieval or copying of such records or information. We will not respond to requests that are frivolous, vexatious or repetitious. In rare circumstances we may be unable to provide access to some or all of the personal information that we hold about you, such as when your personal information cannot be separated from the personal information of others, or cannot be disclosed for reasons of personal security or commercial confidentiality.

Questions, Concerns, Requests for Access: If you have any questions or concerns, wish to access your personal information or wish to change your preferences regarding our use of your information, please contact us.